Frequently Asked Questions and Answers
What is a device?
A device is a means of communication that people use every day, such
as a telephone, email, text messages, instant messages, or a fax.
Reminder messages can be sent to any of these devices.
Because we offer the convenience of dealing with so many
different types of devices from a single interface, we use the generic term
device instead of specific terms like telephone or email.
For more detail, please check the About Devices page.
How do I get started?
Just two steps: sign up and sign in.
- Sign Up
First, you need to create a new account. To do this, simply click the
Sign up for a Free Account link on the home page or the
Sign Up
link on the top right of the menu bar. You will be asked for your name and email address. A new ID and account
will be created for you. The ID and password will be emailed to you for reference.
- Sign In
Next use your new ID to Sign In. After signing in,
you can create reminders for yourself, set up devices,
and add people you might want to remind to your contact list.
- To set up a reminder for yourself, highlight the Reminder tab on the menu bar at the top of
the page (third option from the left), click on the
Reminder Wizard link
inside it, and follow the instructions.
- To check on previously created events and reminders,
click on the Calendar tab on the menu bar at
the top of the page (second from the left).
- To add or change phone and fax numbers, email addresses, or instant message accounts,
highlight the Devices tab on the menu bar at the top of the page (fifth from the left) and
click on the Setup Devices (easy mode) link.
- In order to include detailed descriptions in a reminder, first highlight the Reminder
tab on the menu bar at the top of the page (third from the left). Then click on either the
Create an Event or Reminder, the
Remind Myself, or the
Notify My Contacts link
and type your text into the "Description" field.
How do I add a reminder?
There are many ways to set up reminders.
You can set them up online, by email, directly from Outlook, or through our web API.
How do I change an event or reminder (time, date, subject, etc.)?
There are three ways to change the details of an event or reminder.
Method One:
- Go to the Home Page and find the "Upcoming
Events" section on the right side. Locate the event or reminder you wish to
modify in "Upcoming Events" and click the Edit button next to the time and date.
This will take you to the Modify Event page.
- Make the desired changes and then click on Update.
Method Two:
- Click on the Calendar tab on the menu bar at the top of the screen.
This will bring up a calendar displaying all the events and reminders for the current month.
- Click on the time of the event or reminder you want to modify.
This will take you to the Details of an Event or Reminder page.
- Click on the Edit link to go to the Modify Event page.
- Make the desired changes and then click on Update.
Method Three:
- Click on the Calendar tab on the menu bar at the top of the screen.
This will bring up a calendar displaying all the events and reminders for the current month.
- Click on the Day or List tab in the upper right to change the view format from a calendar to a list.
- Check the box of the event or reminder you want to modify.
- Then click on the Edit button to go to the Modify Event page.
- Make the desired changes and then click on Update.
If the event or reminder is outside the range of dates displayed by the calendar or list, navigate to the time period
in which it occurs by using the year and month drop down boxes above the
Calendar on the left side.
(See
How do I view my calendar?)
How do I delete events or reminders?
There are three ways to delete events or reminders.
Method One: to delete a single event or reminder
- Go to the Home Page and find the "Upcoming
Events" section on the right side. Locate the event or reminder you wish to
modify in "Upcoming Events" and click on the date and time of the event.
This will take you to the Details of an Event or Reminder page.
- Click on the Delete link and hit "OK".
Method Two: to delete a single event or reminder
- Click on the Calendar tab on the menu bar at the top of the screen.
This will bring up a calendar displaying all the events and reminders for the current month.
- Click on the time of the event or reminder you want to modify.
This will take you to the Details of an Event or Reminder page.
- Click on the Delete link and hit "OK".
Method Three: to delete single or multiple events or reminders
- Click on the Calendar tab on the menu bar at the top of the screen.
This will bring up a calendar displaying all the events and reminders for the current month.
- Click on the Day or List tab and change the view format to a day or list.
- Check the box(es) of the event(s) or reminder(s) you want to delete.
- Click the Delete link and hit "OK".
If the event or reminder is outside the range of dates displayed by the calendar or list, navigate to the time period
in which it occurs by using the year and month drop down boxes above the
Calendar on the left side.
(See
How do I view my calendar?)
How do I view my calendar?
- Click on the Calendar tab on the menu bar at the top of the screen
(second from the left).
This will bring up a calendar.
- You can change the year and month using the drop down boxes above the
calendar on the left side.
- On certain screens you can also change the year, week or day by clicking on
the "<<" and ">>" buttons directly above the center of the calendar. These
buttons appear on either side of the name of the time period currently being
displayed.
- Clicking on the Year, Month, Week, Day or List tabs changes the time period of
the events or reminders currently being displayed.
What are the steps for creating a reminder?
-
The quickest way is to use the Quick Reminder
section on the left side of the home page. Enter a date, time and message and
click on Submit. Reminders set up this way will be sent to your
Default Devices.
-
Alternately, you can highlight the Reminder tab on the menu bar and click on the Reminder Wizard
link. Specify a time and date. Then click on the How link to the right of the
time and date. Select one or more reminder methods and the click on Finish.
-
For more control over your reminders, highlight the Reminder tab on the menu bar
at the top of the page and click on either the Create
an Event
or Reminder or the
Remind Myself link. Fill in the date, time
and subject boxes. In the "Remind Time" section (towards the bottom), you can
choose to be reminded up to three times by checking multiple boxes and then
specifying how long before or after the event you wish to be reminded of the event. Then,
in the "Remind Me By" section,
check the box next to the method by which you want to be reminded. You can
select multiple methods.
-
You can edit and add to your reminder methods on the
Devices page.
How do I send someone else a reminder (individual contacts)?
There are three ways to send a reminder to your contacts.
Method One: using the Notify My Contacts (cc Myself) page
Highlight the Reminder tab on the menu bar at the top of the page and click on the
Notify My Contacts (cc Myself) link.
It will load all the contacts you have.
Fill out the page normally, and in the Notify My Contacts section near the bottom,
check the boxes next to the people you wish to notify.
If you don't have a lot of contacts, method one is good for you. If you have over
600 contacts, and your Internet connection is not fast enough, the page may time
out.
Method Two: use the Remind My Contacts (search) page
Highlight the Reminder tab on the menu bar at the top of the page and click on the
Remind My Contacts (search) link.
This page does
not pre-load any contacts; instead,
it provides a search box for you to find the
contacts you want. This is good for customers who have a lot of contacts. This page
should not time out.
You can find people by their first name. last name, full name, phone number,
email address, city, state, zip code, and group. The wild card "*" can be used. For example,
if you are looking for someone with a first name starting with J, then input "j*".
For phone numbers with the area code 732, input "732*".
Once the search results are returned, you can select the contact and devices, and
then fill out the rest of the page normally.
Method Three: use the "Notify Groups" or "Remind Others" links on an existing reminder
If a reminder already exists, follow these steps to add contacts to it: Find
the event on the Calendar page and click on
the time of the event. This will bring you to the Details of an Event or Reminder page.
Click on either the "Notify Groups" or "Remind Others" button near the top of
the page and add the people you wish to remind.
How do I specify which devices my contacts will receive their reminders on?
How do I add devices?
Highlight the Devices tab on the menu bar at the top of the page and click on the Setup Devices (easy mode)
link.
Type your phone numbers, email addresses, instant message ID's, and fax number
into the appropriate boxes as desired. Then click on the Submit button.
If you have more devices than there are boxes for, highlight the Devices tab and
click on the Setup Devices (advanced mode)
link. There, you'll be able to add as many devices as you want.
How do I add contacts?
How do I create groups?
Highlight the Contacts tab on the menu bar
at the top of the page and
click on the Manage Groups link.
Type the name of the new group into the box and click on the Save button.
How do I put my contacts into groups?
Highlight the Contacts tab on the menu bar
at the top of the page and
click on the Organize Contacts link.
Then use the drop down box labeled Groups on the left side of the page to
select the group to which you want to add contacts.
Then, from the left-hand list, highlight the contact you want to add to the
specified group and click the ?gt;?button to move it into the group. You can also double-click a contact
to move it from one side to the other.
You can move all of your contacts into or out of a group with one press of a
button. Use the ?>?button to move all your contacts to the right-hand list or
the ?lt;<?button to move them all to the left-hand list.
You can click a contact's name to select one contact.
You can also use Control-Click to select multiple contacts,
and shit-click to select a range of contacts.
How do I notify groups of contacts?
Group notification requires two steps. First you must create a reminder, and then
you can specify which group(s) that reminder gets sent to.
Step 1: Use the Create an Event or Reminder page
as you normally would to create the reminder. After the reminder has been
created, the Details of an Event or Reminder page will be displayed.
Step 2: On the Details of an Event or Reminder page, click on the Notify Groups link
near the top above the dotted box.
This will display the Notify Groups page. Select the groups you wish to have
notified and the devices by which you want to notify them. Then click Save.
At the appointed time, the contacts in a selected group will be notified
one by one and through one device after another.
The details will be displayed in the Details of an Event or Reminder page that
corresponds to that particular reminder.
As long as one contact in a group has a certain device type (such as a cell phone),
that device type will be shown as an option,
even if no device of that type has been added for other contacts in the same
group.
Therefore, if a contact in a group does not have
the type of device you selected (such as a cell phone), the contact won't
receive that particular reminder.
How do I sign in with another account?
Click on the Sign Out link at the top right corner of the page to sign out of the system.
After signing out, you can sign in as another user.
How do I print the calendar?
Printing the calendar is the same as printing any other web page.
On the Calendar page, navigate to the time period you want to print.
Then, go to the File pull-down menu at the extreme top left of your browser and
select the Print option. Or simply press Ctrl+P.
You may also export all or part of your schedule to an Excel spreadsheet. On the
Calendar page, click the Disk icon
, then select Save to Disk.
In the future, we may add a "Printer Friendly Version" link to allow just the
calendar to be printed.
Can I back-up my schedule?
Yes. On the Calendar page, navigate to the time period you want to back-up.
Then
click the Disk icon
and select Save to Disk. The schedule of that
time period
will be exported to a CSV file, which can be opened in Excel.
Can I use military time?
You can input the time in 24 hour format (i.e. 15:30 or 00:20), but when
displayed, the time will always be in an AM/PM format.
Can I open multiple accounts?
Sure. You can even sign up for multiple accounts using the same e-mail
address.
However, there are hitches. For instance, if you forget your password and submit
your email address in order to retrieve your user ID and password,
you'll receive only one user ID and password, not all the user ID's and
passwords associated with that single email address. Still, provided you remember
your user ID's, you could always use the password retrieval function on the Secure Sign
In page and specify the exact account.
Another catch is that if you enter the same phone number on different accounts
and set up a reminder by phone, you'll have to select one person to remind.
Will my name be displayed in the reminders that I send to my contacts?
Yes. If your reminders is sent by text message, email, instant message or fax
your name will be displayed as part of the message. In a phone reminder your
name will be spoken as part of the message.
You can preview phone reminders that will be sent to your contacts on the
Details of an Event or Reminder page. To preview what a reminder will look like
when sent by other devices such as email, set yourself up as a contact, then set
up a duplicate reminder for a time in the very near future and send it to
yourself
I did not receive a reminder on my phone or cell phone. Why?
This often happens when you use the Quick Reminder feature. This feature only sends reminders to your default devices.
After you sign up, the only default device is your signup email.
If you want to add a phone to your list of default devices, you need to go to
the Specify Default Devices page.
(This can be done by clicking on
the word Change
underneath the Quick Reminder feature. Alternately, you can highlight the
Devices tab on the menu bar at the top of the page and click on the
Specify Default Devices
link.) Once there, click on the check box next to the phone(s) you want added to
your list of default devices. Now you will receive Quick Reminders by phone.
There are other ways to send reminders to a phone. The easiest way is to use the Reminder Wizard
page.
The Remind Myself and
Notify My Contacts (cc Myself) pages
also allow you to specify the device(s) on which you receive a reminder. Links
to all three pages are located under the Reminder tab on the menu bar at the top
of the page.
I set up two phone reminders at the same time but they both failed. Why?
Our system made two phone calls from two phone lines at exactly same time.
This caused your phone to be busy and neither of the phone calls could get through.
To avoid this problem, don't send multiple reminders with identical times
to a single phone. Instead, stagger the times. We recommend a gap of at least
two minutes.
If you want to be reminded of a single event multiple times, use the
Create an Event or Reminder page. Check the boxes in the Remind Time section just under
the Description box, one box for every time you wish to be reminded. Select the
number of minutes before or after the event you want to be reminded. Again, we
recommend at least two minutes between each reminder.
How do I display my company's name instead of my personal name in emails?
To do this a single time or a handful of times, type your company's name into
the Subject box when creating a reminder.
To automatically have your company's name included in every message, change
your first name to the first word in your company's name and your last name to
the rest of the name. For example, if you run The Bodhi Salon, enter The as your
first name and Bodhi Salon as your last. Reminders sent to your clients will
display your name as "The Bodhi Salon".
What is spam protection? How do I get that?
Spam protection is a technique we created to protect you from receiving un-wanted reminders
sent from our reminder service.
Two incidents had happened that someone signed up as other people, put in other peoples'
phone number and emails, and sent unsolicited messages to those devices.
Similar incidents may happen again. In that case, please report them to us.
We will take action right away as we did in the past. As a precaution, you may want to sign up, and put your devices under spam protection.
After you logged in, click the link
Verify and Protect Devices
under Devices tab/menu and follow the further instruction on the page.
By the way, the 6Channel6 Spam Protection is absolutely free.
Is there an affiliate program? How do I join?
Yes, there is. This free program allows for you to earn a
20% commission for each sale referred from your Web site.
You will receive the commission when the referral start paying.
As long as the customer pays,
you will receive the commission.
To join the 6Channel6 affiliate program, go to the Account tab, and under the Affiliate Program sub tab, click Become Affiliate.