Case Study
How 6Channel6 Reminder Service Improves Business Operation
Adeline Chung-Feder, owner of Bodhi Salon told her story.

"The Bodhi Salon has been opened since September 2000. We are a mid-size salon that incorporates a neighborhood feel but large upscale salon/spa professionalism. So in over seven years we have grown steadily.

About six months ago we found ourselves facing a problem due to a steady increased of new clients over the years. Our policy is such that we do not double book our appointment slots so we can have an organized and productive day. We have to make sure our clients keep their scheduled appointments so we would not lose out financially if they do not show up. Since we are growing and I am in the in between hiring new staff stage, I needed a reminder service that fits my budget and also help us to grow as we attract more new clients.

This is where 6channel6 came in. I searched online for reminder services and most are for self reminders and not reminders for clients, so after looking through all the reminder services out there I settled with 6channel6. It was very easy to set up and one great thing about 6channel6 service is that it is constantly improving its features to fit our business needs. I cannot say enough about 6channel6 and the price of the service is just icing on the cake.

Now, my clients are happy that they get reminded and I am happy because the clients keep their appointments and they know from the reminder that they'll need to give us a 24 hour notice if they cannot keep the appointment or they will be charged. So this is a win-win situation for everyone."

Bodhi Salon is continuing to add clients to their contact list and has reached 1,000 so far. Every month they have a few hundred phone reminders sent out through 6Channel6.

Published on Jan. 21, 2008