Frequently Asked Questions and Answers
What is a device?
A device is a means of communication that people use every day, such as a telephone, email, text messages, instant messages, or a fax. Reminder messages can be sent to any of these devices.
Because we offer the convenience of dealing with so many different types of devices from a single interface, we use the generic term device instead of specific terms like telephone or email.
For more detail, please check the About Devices page.
How do I get started?
Just two steps: sign up and sign in.
How do I add a reminder?
There are many ways to set up reminders. You can set them up online, by email, directly from Outlook, or through our web API.
How do I change an event or reminder (time, date, subject, etc.)?
There are three ways to change the details of an event or reminder.
Method One:
If the event or reminder is outside the range of dates displayed by the calendar or list, navigate to the time period in which it occurs by using the year and month drop down boxes above the Calendar on the left side. (See How do I view my calendar?)
How do I delete events or reminders?
There are three ways to delete events or reminders.
Method One: to delete a single event or reminder
If the event or reminder is outside the range of dates displayed by the calendar or list, navigate to the time period in which it occurs by using the year and month drop down boxes above the Calendar on the left side. (See How do I view my calendar?)
How do I view my calendar?
What are the steps for creating a reminder?
How do I send someone else a reminder (individual contacts)?
There are three ways to send a reminder to your contacts.
Method One: using the Notify My Contacts (cc Myself) page
Highlight the Reminder tab on the menu bar at the top of the page and click on the Notify My Contacts (cc Myself) link. It will load all the contacts you have.
Fill out the page normally, and in the Notify My Contacts section near the bottom, check the boxes next to the people you wish to notify.
If you don't have a lot of contacts, method one is good for you. If you have over 600 contacts, and your Internet connection is not fast enough, the page may time out.
Method Two: use the Remind My Contacts (search) page
Highlight the Reminder tab on the menu bar at the top of the page and click on the Remind My Contacts (search) link. This page does not pre-load any contacts; instead, it provides a search box for you to find the contacts you want. This is good for customers who have a lot of contacts. This page should not time out.
You can find people by their first name. last name, full name, phone number, email address, city, state, zip code, and group. The wild card "*" can be used. For example, if you are looking for someone with a first name starting with J, then input "j*". For phone numbers with the area code 732, input "732*".
Once the search results are returned, you can select the contact and devices, and then fill out the rest of the page normally.
Method Three: use the "Notify Groups" or "Remind Others" links on an existing reminder
If a reminder already exists, follow these steps to add contacts to it: Find the event on the Calendar page and click on the time of the event. This will bring you to the Details of an Event or Reminder page. Click on either the "Notify Groups" or "Remind Others" button near the top of the page and add the people you wish to remind.
How do I specify which devices my contacts will receive their reminders on?
Highlight the Reminder tab on the menu bar at the top of the page and click on the Notify My Contacts (cc Myself) link. Scroll down to the Notify My Contacts section. There are two groups of check boxes: one next to your contacts' names, the other next to the devices of each contact.
To de-select a box, simply click the box again.
The Firefox browser may have a problem with hierarchical check boxes. Internet Explorer works fine.
When you have 10 or more contacts, your contacts' devices will be hidden to save space and there will be a plus sign in front of each contact's name. Clicking on the plus sign will expand the device list for that contact.
How do I add devices?
Highlight the Devices tab on the menu bar at the top of the page and click on the Setup Devices (easy mode) link. Type your phone numbers, email addresses, instant message ID's, and fax number into the appropriate boxes as desired. Then click on the Submit button. If you have more devices than there are boxes for, highlight the Devices tab and click on the Setup Devices (advanced mode) link. There, you'll be able to add as many devices as you want.
How do I add contacts?
Highlight the Contacts tab on the menu bar at the top of the page and click on the Create Contacts link. There you can specify a contact’s name, address, devices, and what group(s) he/she belongs to. Click on the Save button to save the information. Alternately, if you want to add more than one contact, click on the "Save ..." button. The information you entered will be saved and the form cleared so you can add another contact.
How do I create groups?
Highlight the Contacts tab on the menu bar at the top of the page and click on the Manage Groups link. Type the name of the new group into the box and click on the Save button.
How do I put my contacts into groups?
Highlight the Contacts tab on the menu bar at the top of the page and click on the Organize Contacts link. Then use the drop down box labeled Groups on the left side of the page to select the group to which you want to add contacts. Then, from the left-hand list, highlight the contact you want to add to the specified group and click the “>” button to move it into the group. You can also double-click a contact to move it from one side to the other.
You can move all of your contacts into or out of a group with one press of a button. Use the “>>” button to move all your contacts to the right-hand list or the “<<” button to move them all to the left-hand list.
You can click a contact's name to select one contact. You can also use Control-Click to select multiple contacts, and shit-click to select a range of contacts.
How do I notify groups of contacts?
Group notification requires two steps. First you must create a reminder, and then
you can specify which group(s) that reminder gets sent to.
Step 1: Use the Create an Event or Reminder page as you normally would to create the reminder. After the reminder has been created, the Details of an Event or Reminder page will be displayed.
Step 2: On the Details of an Event or Reminder page, click on the Notify Groups link near the top above the dotted box. This will display the Notify Groups page. Select the groups you wish to have notified and the devices by which you want to notify them. Then click Save.
At the appointed time, the contacts in a selected group will be notified one by one and through one device after another. The details will be displayed in the Details of an Event or Reminder page that corresponds to that particular reminder.
As long as one contact in a group has a certain device type (such as a cell phone), that device type will be shown as an option, even if no device of that type has been added for other contacts in the same group. Therefore, if a contact in a group does not have the type of device you selected (such as a cell phone), the contact won't receive that particular reminder.
How do I sign in with another account?
Click on the Sign Out link at the top right corner of the page to sign out of the system. After signing out, you can sign in as another user.
How do I print the calendar?
Printing the calendar is the same as printing any other web page. On the Calendar page, navigate to the time period you want to print. Then, go to the File pull-down menu at the extreme top left of your browser and select the Print option. Or simply press Ctrl+P.
You may also export all or part of your schedule to an Excel spreadsheet. On the
Calendar page, click the Disk icon
, then select Save to Disk.
In the future, we may add a "Printer Friendly Version" link to allow just the calendar to be printed.
Can I back-up my schedule?
Yes. On the Calendar page, navigate to the time period you want to back-up.
Then
click the Disk icon
and select Save to Disk. The schedule of that
time period
will be exported to a CSV file, which can be opened in Excel.
Can I use military time?
You can input the time in 24 hour format (i.e. 15:30 or 00:20), but when displayed, the time will always be in an AM/PM format.
Can I open multiple accounts?
Sure. You can even sign up for multiple accounts using the same e-mail address.
However, there are hitches. For instance, if you forget your password and submit your email address in order to retrieve your user ID and password, you'll receive only one user ID and password, not all the user ID's and passwords associated with that single email address. Still, provided you remember your user ID's, you could always use the password retrieval function on the Secure Sign In page and specify the exact account.
Another catch is that if you enter the same phone number on different accounts and set up a reminder by phone, you'll have to select one person to remind.
Will my name be displayed in the reminders that I send to my contacts?
Yes. If your reminders is sent by text message, email, instant message or fax your name will be displayed as part of the message. In a phone reminder your name will be spoken as part of the message.
You can preview phone reminders that will be sent to your contacts on the Details of an Event or Reminder page. To preview what a reminder will look like when sent by other devices such as email, set yourself up as a contact, then set up a duplicate reminder for a time in the very near future and send it to yourself
I did not receive a reminder on my phone or cell phone. Why?
This often happens when you use the Quick Reminder feature. This feature only sends reminders to your default devices.
After you sign up, the only default device is your signup email. If you want to add a phone to your list of default devices, you need to go to the Specify Default Devices page. (This can be done by clicking on the word Change underneath the Quick Reminder feature. Alternately, you can highlight the Devices tab on the menu bar at the top of the page and click on the Specify Default Devices link.) Once there, click on the check box next to the phone(s) you want added to your list of default devices. Now you will receive Quick Reminders by phone.
There are other ways to send reminders to a phone. The easiest way is to use the Reminder Wizard page. The Remind Myself and Notify My Contacts (cc Myself) pages also allow you to specify the device(s) on which you receive a reminder. Links to all three pages are located under the Reminder tab on the menu bar at the top of the page.
I set up two phone reminders at the same time but they both failed. Why?
Our system made two phone calls from two phone lines at exactly same time. This caused your phone to be busy and neither of the phone calls could get through.
To avoid this problem, don't send multiple reminders with identical times to a single phone. Instead, stagger the times. We recommend a gap of at least two minutes.
If you want to be reminded of a single event multiple times, use the Create an Event or Reminder page. Check the boxes in the Remind Time section just under the Description box, one box for every time you wish to be reminded. Select the number of minutes before or after the event you want to be reminded. Again, we recommend at least two minutes between each reminder.
How do I display my company's name instead of my personal name in emails?
To do this a single time or a handful of times, type your company's name into the Subject box when creating a reminder.
To automatically have your company's name included in every message, change your first name to the first word in your company's name and your last name to the rest of the name. For example, if you run The Bodhi Salon, enter The as your first name and Bodhi Salon as your last. Reminders sent to your clients will display your name as "The Bodhi Salon".
What is spam protection? How do I get that?
Spam protection is a technique we created to protect you from receiving un-wanted reminders sent from our reminder service.
Two incidents had happened that someone signed up as other people, put in other peoples' phone number and emails, and sent unsolicited messages to those devices.
Similar incidents may happen again. In that case, please report them to us. We will take action right away as we did in the past. As a precaution, you may want to sign up, and put your devices under spam protection.
After you logged in, click the link Verify and Protect Devices under Devices tab/menu and follow the further instruction on the page.
By the way, the 6Channel6 Spam Protection is absolutely free.
Is there an affiliate program? How do I join?
Yes, there is. This free program allows for you to earn a 20% commission for each sale referred from your Web site. You will receive the commission when the referral start paying. As long as the customer pays, you will receive the commission.
To join the 6Channel6 affiliate program, go to the Account tab, and under the Affiliate Program sub tab, click Become Affiliate.